Questions and Answers

All about the bonus club

On this page we collect all questions about the bonus club.

Club Informationen

You can change your data on our website in the profile area. On the website, log in, go to your profile and then click on the "Edit profile" area.

 

If you have forgotten your password, you can change it on our website. To do this, go to "Forgot your password?" in the login area.

You can change your password on our website at any time. To do this, go to "New password" in the profile area.

 

Registering for the Dilly Club is very easy! You can register directly on the website from the comfort of your own home. Register when and where you want at https://guestclub.dilly.at/  activate your profile, get started right away and benefit from additional advantage bonuses.

 

The membership is not limited in time, completely free of charge and can be terminated at any time.

 

The access data consists of your mail address and your personal password, which you can assign yourself when you register on our website. With your access data you can identify yourself to the service to change your personal data afterwards. You can change your selected access data in your personal profile area at any time.

 

Any natural person who has reached the age of 18 and has their primary residence in a country of the European Economic Area or Switzerland may participate in our club program. Entrepreneurs, in particular natural persons or legal entities, are excluded from participation.

 

In this case we ask you to delete one of the two profiles, if both have already been activated. Please send an e-mail to club@dilly.at Please also indicate in this mail which profile (e.g. by stating the membership number) you would like to have deleted or deactivated.

 

If you have any questions, please feel free to contact us at any time.

 

E-Mail: club@dilly.at

Phone: +43 (0) 7562 5264

Data protection and security

You can submit your deletion request via email to club@dilly.at.
For a quicker processing of your request, please provide your email address – alternatively, you can also include your name, address, and date of birth.
Your deletion request will be processed within the statutory period.
Additionally, you have the option to deactivate or delete your profile yourself in the profile section.

Collect Dilly Coins

Dilly's Club offers a variety of ways to collect Dilly Coins. With every stay, you earn Dilly Coins (only with direct bookings) and additionally by referring friends.

You can find all opportunities to collect Dilly Coins here.

With every direct booking (not valid for insurance packages, bookings through third-party providers, seminars, or groups), you collect Dilly Coins. Simply click on "Collect" to learn more.

1 Dilly Coin corresponds to 1 euro. That means: 1.000 Dilly Coins correspond to 1.000 Euros.

 

You can find your point balance on our website in your profile area. We will also inform you about the number of points you have collected, about innovations in the club and about your personal advantage bonus in the mailings we send out.

 

It may take a few minutes for your points balance to be updated. If your points balance is not displayed correctly, please contact us here at club@dilly.at

 

Your accumulated points do not expire and can be redeemed for a value voucher and other rewards at any time.

 

Redeem Dilly Coins

You can redeem your points at any time on our website or at the reception at the check-out (max. 200 Dilly Coins = 200 euro) The only decisive factor for redemption is the amount of your points balance.

To redeem, simply select the desired reward and download the voucher. Alternatively, you can select a freely definable amount of Dilly Coins and a value voucher will be made available to you. The Dilly Coins will then be deducted from the current total.

You can find your Dilly Coins balance and all point movements at any time under "Dilly Coins" on the website.

 

You can redeem your collected Dilly Coins for vouchers on our website at any time under „Reward“.

 

You can find your vouchers directly in your profile area by clicking on "Voucher" on our website. In addition, you will receive your vouchers by e-mail.

 

The validity of vouchers can be found in the General Terms and Conditions.

 

During your next stay you can redeem your voucher. You can see more information in the General Terms and Conditions.

 

Invite friends

You can recommend your friends and family via email, WhatsApp, Twitter, Facebook or other channels the hotel Dilly. Your friends will receive a voucher as a welcome gift.

 

If your recommendation was successful. i.e. your friend/relative was on site at the hotel Dilly and redeemed the welcome voucher, then you will receive a notification of your reward. After that, a thank you voucher will be available for you.